Change your sign-in ID email address

How to change your PlayStation sign-in ID email address

Change or recover your sign-in ID (email address) on PlayStation™Network (PSN).

What is a sign-in ID?
Change your sign-in ID
Sign-in ID issues
Unwanted sign-in ID change

How to change your sign-in ID online

You're signed out from all devices when you change your sign-in ID (email address). When you change your email address you receive an email to your old email address showing your new sign-in ID (email address).

Sign in to Account Management on a web browser.
Select Security from the sidebar.
Click Edit next to Sign-In ID (Email Address). You may need to re-enter your password for security reasons.
Enter your new email address and click Save.
You receive an email to your new email address asking you to verify your new sign-in ID. Click the Verify Now button in this email. You also receive an email to your old email address detailing the change.

PS5™ console: change sign-in ID

Go to Settings > Users and Accounts > Account.
Select Sign-in ID (email address). Enter your new email address and click Save. You may need to re-enter your password.
You receive an email to your new email address asking you to verify your new sign-in ID. Click the Verify Now button in this email. You also receive an email to your old email address detailing the change.

PS4™ console: change sign-in ID

Go to Settings > Account Management > Account Information > Sign-in ID and enter your password.
Enter your new sign-in ID (email address) and select Confirm.
You receive an email to your new email address asking you to verify your new sign-in ID. Click the Verify Now button in this email. You also receive an email to your old email address detailing the change.

What is a sign-in ID email address?

Each account has a unique sign-in ID, which corresponds to a valid email address used to sign in to PSN. Email is the primary mode of communication between PlayStation and players, and is used to:

verify your account
ensure your details are protected
keep you up to date on important account information.

It is recommended that you use an up-to-date and accessible email address.

Having problems changing your sign-in ID?

There may be connectivity issues or PlayStation Network maintenance. Please check your internet connection and visit the PSN status page.
For sign-in ID issues, visit the guide below for troubleshooting steps.

If you can't access your sign-in ID (email address), contact us with the button at the buttom of this page.

Troubleshoot sign-in issues