Find out how to resolve technical issues, such as lost data or hidden trophies, caused by a PlayStation™Network online ID change.
Please consider the following:
*Some games which have no known issues identified on the list may still experience issues if you change your online ID.
When changing an online ID you may experience issues with some games such as lost game progress. If you are experiencing issues after an online ID change, please contact PlayStation Support (using the link at the bottom of this page) to change back to your previous online ID.
Changing back to your previous online ID is free and should resolve most issues. However, this may not fix all issues (for example, you may not recover lost content, progress, and functionality). We recommend that, if you want to change back to a previous online ID, do so as soon as possible, because it may affect content, game progress, and functionality associated with your new online ID.
If you find that your new online ID is now Temp-xxxxxx, this change was caused by a report from another player and an investigation by moderation staff, with a finding that your online ID has breached the PSN Terms of Service. Please see the Community Code of Conduct page below for more details.
You can revert to your previous online ID, as long as it does not breach PSN Terms of Service. To revert to your previous online ID, contact PlayStation Support using the link at the bottom of this page.
Your original online ID has been reported as inappropriate. This type of online ID change can’t be reverted. You can change your online ID from Temp-xxxxxx by following the guide below. If you find that you are having data-loss issues, please contact PlayStation Support using the link at the bottom of this page.
If you can't access your account, visit the guide below.
After you've secured your account, contact PlayStation Support using the link at the bottom of this page to revert to your previous online ID.
Contact our support specialists
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