For the best PlayStation experience, make sure your PlayStation®4 console system software is always updated to the latest version.
If a system software update is stuck, restart the download by following the steps below.
If you experience multiple failed downloads, please update the PS4 system software using a PC or Mac.
Using a PC or Mac, create a folder named "PS4" on a USB drive formatted as FAT32 or exFAT. Inside that folder, create another folder named "UPDATE".
Download the update file (button below) and save it in the "UPDATE" folder. Save the file as "PS4UPDATE.PUP".
Plug the USB drive containing the file into your PS4 console.
Start the PS4 console in Safe Mode: press and hold the power button, releasing after the second beep.
Select Update System Software.
Select Update from USB Storage Device > OK.
If your PS4 console does not recognize the file, check that the folder names and file name are correct. Enter the folder names and file name using uppercase letters.
Using a PC or Mac, create a folder named "PS4" on a USB drive formatted as FAT32 or exFAT. Inside that folder, create another folder named "UPDATE".
Download the reinstallation file (button below) and save it in the "UPDATE" folder. Save the file as "PS4UPDATE.PUP".
Plug the USB drive containing the file into the PS4 console.
Start the PS4 console in Safe Mode: press and hold the power button, releasing after the second beep.
Select Initialize PS4 (Reinstall System Software).
If your PS4 console does not recognize the file, check that the folder names and file name are correct. Enter the folder names and file name using uppercase letters.
System Software
By using or accessing the System Software, you agree to be bound by all current terms of this Agreement. To access a printable, current copy of this Agreement, go to http://doc.dl.playstation.net/doc/ps4-eula/.
Sony Interactive Entertainment, at its sole discretion, may modify the terms of this Agreement at any time, including any terms in the PS4 system documentation or manual, or http://doc.dl.playstation.net/doc/ps4-oss/index.html.
Please check back on this website from time to time for changes to this Agreement.
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