How to set up family accounts on PSN

How to set up family accounts on PSN

Learn how to create family manager, guardian and child accounts for your family on PlayStation™Network.

How to set up a family on PSN

To set up your family on PlayStation™Network (PSN), you need to create an adult account and then add child members or adult members.

Create an adult account

Once you have an adult account, add family members to become the family manager.

How to add child family members online

  1. Sign in to Account Management > Family Management > Add Family Member.
  2. Select Add a Child.
  3. Enter the child's date of birth, then click Next.
    The User Agreement appears. Accept and then follow the on-screen instructions to set up parental controls.
  1. Sign in as the family manager and go to Settings > Family and Parental Controls > Family Management > Add Family Member.
  2. Scan the QR code on your mobile device to set up a child account.
  1. Sign in as the family manager and go to Settings > Parental Controls/Family Management > Family Management.
  2. Select Add Family Member > Create User.
  3. Enter the child's name and date of birth, then click Next.
    The User Agreement appears. Accept and then follow the on-screen instructions to set up parental controls.
Set parental controls
Manage play time

How to add adult family members online

  1. Sign in to Account Management > Family Management > Add Family Member.
  2. Select Add an Adult.
  3. Enter the adult's email, and click Next.
  1. Sign in as the family manager and go to Settings > Family and Parental Controls > Family Management > Add Family Member.
  2. Scan the QR code on your mobile device to set up an adult account.
  1. Sign in as the family manager and go to Settings > Parental Controls/Family Management > Family Management.
  2. Select Add Family Member.
  3. Here you can either invite an existing account or create a new local user.

How to remove adult family members online

  1. Sign in to Account Management > Family Management.
  2. Select the adult family member.
  3. Select Remove from Your Family.
    Removing a family member who is a parent or guardian also removes their ability to set parental controls.
  1. Sign in as the family manager and go to Settings > Family and Parental Controls > Family Management.
  2. Select the adult family member.
  3. Select Remove from Your Family.
    Removing a family member who is a parent or guardian also removes their ability to set parental controls.
  1. Sign in as the family manager and go to Settings > Parental Controls/Family Management > Family Management.
  2. Select the adult family member.
  3. Select Remove from Your Family.
    Removing a family member who is a parent or guardian also removes their ability to set parental controls.

How to assign parents or guardians online

  1. Sign in to Account Management > Family Management.
  2. Select an adult family member and enable Parent/Guardian.
  1. Sign in as the family manager and go to Settings > Family and Parental Controls > Family Management > Add Family Member.
  2. Scan the QR code on your mobile device to add a parent or guardian.
  1. Sign in as the family manager and go to Settings > Parental Controls/Family Management > Family Management.
  2. Select the adult family member you want to appoint, and select the checkbox for Parent/Guardian.

How to upgrade a child account to an adult account

When a child member is eligible to upgrade to an adult account, they see a notification when signing in to PSN. They can then choose to follow the on-screen instructions to upgrade to an adult member or select Do This Later.

  • Upgrading the account isn’t required.
  • You can’t revert to a child account once upgraded.

To upgrade after selecting Do This Later, follow the steps below:

  1. Sign in to Account Management and select Upgrade Your Account.
  2. Follow the on-screen instructions to complete the upgrade.
  3. Sign out and then sign back in.
  1. Go to Settings > Users and Accounts.
  2. Select Account > Upgrade Your Account.
    If you're signed in to an account that can't be upgraded yet, Upgrade Your Account won't appear.
  3. Select Next.
  4. Read the user agreement and privacy policy and select I Agree.
  5. Select Sign Out of PlayStation Network.
    When you sign back in, you can use your account as an adult account.
  1. Go to Settings > Account Management.
  2. Select Account Information, then Upgrade Your Account.
    Follow the on-screen instructions to complete the upgrade.

Families at a glance

The members that make up a family are:

  • Family manager
  • Child members
  • Parent or guardian
  • Adult members

Can

Can't
  • Add family members.
  • Set parental controls for child family members.
  • Set console restrictions.
  • Contact other players through PSN.
  • Add payment methods or wallet funds.
  • Purchase content from PlayStation™Store.
  • Accept the PSN terms of service for child family members.
  • Appoint other adult family members as “parent/guardians”.
  • Make an exception for a game (PS5 consoles only).
  • Make an exception for in-game communication features.
  • Remove child family members.*
  • Set account restrictions for other adult family members.
  • Leave the family.

*It isn’t possible to remove a child member from the family.

  • If a child family member is eligible, they can upgrade to an adult account and leave the family.
  • There can only be one family manager in a family.

Can

Can't
  • Add/remove family members.
  • Add payment methods or wallet funds
  • Leave the family.
  • Change their Online ID.
These features depend on parental controls
  • Play games and content online, subject to age ratings and parental controls.
  • Purchase content from PlayStation Store, subject to spending limits.
  • Contact other players through PSN.
Add a child family member

Can

Can't
  • Set console restrictions.
  • Contact other players through PSN.
  • Add payment methods or wallet funds.
  • Purchase content from PlayStation Store.
  • Leave the family.*
  • Add/remove family members.
  • Set parental controls for child family members.
  • Spend the family manager’s wallet funds.

*Leaving the family means any shared content or features will no longer be shared.

Add an adult family member

Can

Can't
  • Set console restrictions.
  • Set parental controls for child family members.
  • Contact other players through PSN.
  • Add payment methods or wallet funds.
  • Purchase content from PlayStation Store.
  • Leave the family.*
  • Make an exception for a game (PS5 console only).
  • Make an exception for in-game communication features.
  • Add/remove family members.
  • Spend the family manager’s wallet funds.

*Leaving the family means any shared content or features will no longer be shared.

Add a parent/guardian

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