Where to find PS5™ console serial and model numbers

The PS5 model number can be found on the PS5 console's original packaging and the bottom of the PS5 console. The PS5 serial number can be found on the bottom of the PS5 console.

It is recommended that you have these numbers to hand when contacting PlayStation Consumer Services. 

Please remove the base to reveal the PS5 serial and model numbers.

• The serial number is comprised of 11 characters and is located on the bottom of the console when positioned vertically.
• The model number consists of the letters CFI, followed by 100x and the letter A or B. The model number is located on the bottom of the console when positioned vertically.